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Stay Casino Responsible Gaming Policy

1. Introduction to Responsible Gaming

Welcome to Stay Casino. We are dedicated to providing our players in Australia and around the world with a highly entertaining, secure, and responsible gaming environment. For the vast majority of our players, casino games are a fun and exciting form of digital entertainment. However, we deeply understand that for a small percentage of individuals, gambling can cease to be a harmless pastime and develop into a significant problem.

Our Responsible Gaming Policy is designed to establish clear guidelines, provide proactive support, and offer concrete tools to help you maintain complete control over your time and money. We believe that it is our shared responsibility to ensure that your experience on our platform remains entirely positive and secure.

2. Core Principles of Safe Gaming

To ensure that your time spent playing remains a fun and controlled activity, we strongly advise all our players to adopt and adhere to the following principles of safe gaming:

3. Recognizing Problem Gambling

Problem gambling can develop gradually. It is vital to periodically evaluate your own gaming habits. We encourage you to ask yourself the following diagnostic questions honestly:

  1. Have you ever missed work, studies, or important family obligations because of gambling?

  2. Do you gamble to escape from worries, stress, boredom, or personal problems?

  3. Have you ever lied to family members or friends to hide the amount of time or money you spend gambling?

  4. Have you ever borrowed money, sold possessions, or committed illegal acts to finance your gambling?

  5. After losing, do you feel an overwhelming and immediate urge to return and win back your losses?

  6. Do you feel irritable, restless, or anxious when you try to cut down or stop gambling?

  7. Has gambling caused you to neglect your physical health, personal hygiene, or general well-being?

If you answered "Yes" to two or more of these questions, you may be displaying signs of a gambling problem. We strongly urge you to utilize the self-control tools described below and reach out to professional help organizations immediately.

4. Stay Casino Self-Control Tools

We empower our players by offering a comprehensive suite of account management tools. These features are designed to help you proactively manage your gaming behavior. All tools can be accessed and configured directly within your personal account dashboard or by contacting our customer support team.

4.1. Deposit Limits

You can restrict the maximum amount of money you are allowed to deposit into your account over a specific timeframe. You can set daily, weekly, or monthly deposit limits. Once this limit is reached, the system will automatically block any further deposit attempts until the specified period resets.

4.2. Loss Limits

This tool allows you to cap the total amount of money you can lose from your deposited funds during a daily, weekly, or monthly period. Please note that this limit is based exclusively on the initial deposits and does not factor in winnings. Once you hit your specified loss limit, you will not be able to place further real-money bets until the period expires.

4.3. Wager (Bet) Limits

To prevent excessive spending during high-paced sessions, you can set a limit on the total amount of money you can wager over a day, week, or month. This helps to regulate your overall activity and extends your entertainment budget.

4.4. Session Time Limits

You can determine exactly how many minutes or hours you wish to spend logged into your account per day. Once the predetermined time limit is reached, the system will automatically log you out, and you will not be able to access the games until the next day.

4.5. Reality Check Notifications

Time can pass quickly during engaging gameplay. The Reality Check feature sends an automatic, highly visible pop-up notification to your screen at regular intervals (for example, every 30 or 60 minutes). This message pauses the game and reminds you of how long you have been playing and the total amount you have spent and won during the current session. You must acknowledge the notification to resume playing.

4.6. Cooling-Off Period

If you feel that you need a short break to regain perspective, you can activate a Cooling-Off period. This temporary block can be set for a duration of 1 day, 3 days, 1 week, 1 month, or up to 6 months. During this time, you will not be able to deposit funds or play games, and you will be excluded from all promotional marketing emails. However, you will still be able to log in to withdraw any remaining real-money balance.

4.7. Voluntary Self-Exclusion

If your gambling is causing severe distress and you require a hard stop, we strongly advise using the Self-Exclusion tool. You can self-exclude for 6 months, 9 months, 1 year, or permanently. Upon activation, your account will be immediately suspended. You will not be able to log in, deposit, or play under any circumstances. Furthermore, Stay Casino will take all reasonable measures to prevent you from creating new accounts during your exclusion period. To activate permanent self-exclusion, please contact our support team directly.

5. Protection of Minors

Stay Casino has a strict zero-tolerance policy regarding underage gambling. Our services are strictly limited to individuals who are 18 years of age or older, or the legal age of majority in their specific jurisdiction.

6. How Stay Casino Supports Responsible Gaming

We do not just offer tools; we actively foster a culture of responsibility within our organization. Our customer support representatives undergo rigorous and continuous training to recognize the behavioral patterns associated with problem gambling. If our staff identifies a player exhibiting signs of distress, they are trained to proactively reach out, offer assistance, and suggest appropriate account limits or self-exclusion options.

7. Professional Help and External Resources

If you or someone you care about is struggling with a gambling problem, you do not have to face it alone. There are numerous professional, confidential, and free support organizations available globally and locally in Australia. We highly recommend contacting them for expert guidance and counseling:

8. Contact Our Support Team

Your well-being is important to us. If you wish to discuss setting limits on your account, need assistance activating a self-exclusion, or have any questions regarding this Responsible Gaming Policy, our customer support team is ready to help. You can contact us 24 hours a day, 7 days a week via our Live Chat feature or by sending an email to our dedicated support address. We will handle all requests promptly and with strict confidentiality.