Stay Casino Terms of Use
1. Introduction and Acceptance of Terms
Welcome to Stay Casino. These Terms of Use govern your access to and use of our website and services. By registering an account, accessing the website, or participating in any games, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these rules, you must immediately stop using our services.
2. Account Registration and Eligibility
To play for real money at Stay Casino, you must open a personal account.
Age Restriction: You must be at least 18 years old, or the legal age for gambling in your jurisdiction, whichever is higher. We strictly prohibit underage gambling.
Single Account Policy: Each player is permitted to create only one account per person, household, IP address, and device. Creating multiple accounts to claim promotional offers is strictly forbidden and will result in the immediate closure of all associated accounts and confiscation of winnings.
Accuracy of Information: During registration, you must provide accurate, complete, and up-to-date personal information. You are responsible for maintaining the confidentiality of your login credentials.
3. Deposits and Withdrawals
Stay Casino offers a variety of secure payment methods, including credit cards, e-wallets, and cryptocurrencies.
Deposits: All deposits must be made from accounts, bank cards, or wallets registered in your own legal name. Third-party deposits are strictly prohibited.
Withdrawals and KYC: Before processing any withdrawal request, the casino requires players to complete the Know Your Customer (KYC) verification process. You must provide a valid government-issued ID and a recent proof of address.
Processing Times: While cryptocurrency withdrawals are typically processed within 24 hours after account verification, traditional banking methods may take between 1 to 5 business days.
4. Bonuses and Wagering Requirements
Stay Casino provides various promotional offers, including our welcome package and weekly bonuses.
Wagering Rules: Unless stated otherwise in specific promotional terms, all bonus funds and winnings generated from free spins are subject to a standard 40x wagering requirement before they can be withdrawn.
Maximum Bets: When playing with an active bonus, a maximum bet limit applies. Exceeding this limit before clearing the wagering requirements may lead to the cancellation of the bonus and associated winnings.
Right to Cancel: The casino reserves the right to cancel any bonus or promotional offer at its sole discretion if it detects patterns of abuse or irregular betting strategies.
5. Prohibited Actions and Fraud
To maintain a fair and secure gaming environment, certain actions are strictly prohibited. These include, but are not limited to:
Using automated playing software, bots, or exploiting software glitches.
Participating in collusion with other players or utilizing betting syndicates.
Engaging in bonus abuse, such as delaying game rounds to manipulate wagering requirements.
Using funds derived from illegal or unauthorized activities. If the casino suspects any fraudulent behavior, we reserve the right to suspend the account, withhold funds, and report the activity to the relevant authorities.
6. Responsible Gaming
We are committed to promoting a safe and responsible gaming environment. Gambling should always be viewed as a form of entertainment, not a way to generate income. We provide tools for our players to maintain control, including deposit limits, session limits, and voluntary cooling-off periods. If you feel that your gambling is becoming a problem, you can request a permanent self-exclusion by contacting our customer support team.
7. Privacy and Data Protection
The protection of your personal and financial data is a top priority. Stay Casino utilizes advanced 128-bit Secure Socket Layer (SSL) encryption to ensure that all data transmitted between your device and our servers remains entirely confidential. For complete details on how we collect, store, and process your information, please refer to our official Privacy Policy.
8. License, Jurisdiction, and Dispute Resolution
Stay Casino operates under a valid eGaming license issued by the Government of Curacao. All activities, transactions, and disputes are governed by the laws of this jurisdiction. If you have a complaint or dispute regarding a game outcome or financial transaction, you must first contact our support team. If a resolution cannot be reached internally, the matter may be escalated to the licensing authority or an independent alternative dispute resolution (ADR) service.
9. Modification of Terms
Stay Casino reserves the right to update, modify, or amend these Terms of Use at any time. Changes will become effective immediately upon being published on this page. It is your responsibility to review this document periodically. Continued use of the casino after any modifications indicates your acceptance of the updated rules.
10. Contact Information
If you have any questions, concerns, or require clarification regarding these Terms of Use, our customer support team is available to assist you. You can reach us 24/7 via the Live Chat feature on our website or by sending an email to our official support address.